Return Policy

At Shafella, our top priority is ensuring our customers are completely satisfied with their purchase. To help maintain trust and clarity, please familiarize yourself with our return policy outlined below:

  1. Eligibility for Returns: We accept returns exclusively for products that are damaged or received incorrectly/wrong products. To be eligible for a return, your item must be unused and in the same condition that you received it.

  2. Return Window: All eligible returns must be initiated within 7 days from the date of receipt. After this period, unfortunately, we cannot offer you a refund or exchange.

  3. Proof of Purchase & Product Condition: To process your return, we require a receipt or proof of purchase. Additionally, you must provide a video of the product's unboxing. This ensures the product's condition upon arrival and helps us maintain transparency.

  4. Initiating a Return:

    • Please email us at support@shafella.com with the subject line "Return Request - [Your Order Number]".

    • In the email, include your order number, a brief description of the issue, and attach the unboxing video.

    • Our customer service team will review your request and respond within 48 hours with the next steps.

  5. Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a it will be refund to you in mode of store credit.if in any case we have send you the refund on original payment method that will take up to 45 days from the date we have mentioned so please take a note of it.

  6. Exclusions: Items that are returned more than 7 days after delivery or without the required unboxing video will not be eligible for a refund or exchange.

  7. Made to measure outfits & sale items : in any condition made to measure outfits & sale items can not be return unless it is wrong & damage product so please do check and confirm before order.

  8. For eligible returns on ethnic wear, customers are required to initiate the return process by shipping the items back from their location to India. Please note that return pick-up services are currently unavailable due to the direct shipment of these outfits to the designer for necessary corrections. We appreciate your understanding in this matter. If you have any further inquiries or require assistance, please do not hesitate to reach out to our customer service team.

  9. For International returns, the customer is responsible for sending the product back to our address.
  10. We will issue a refund back in the form of store credit that can be used for future purchases on our website (after deducting shipping and payment processing charges). 
  11. Payment processing fee are 5% of the order value (with a minimum fee of $5 USD). These are deducted from the refund as payment processing fee. 
  12. For any instances of minor damage or required alterations, kindly liaise with a local tailor of your choosing. Upon submission of the associated expenses, we will facilitate reimbursement in the form of store credit. To streamline this process and expedite approval, please initiate contact with us prior to any incurred expenses. Your cooperation is appreciated.
Please note that the following products shall not be eligible for return or exchange:
  • Any product that exhibits physical damage to the product or is not in the original condition
  • If the product is customized for you (e.g - lehenga with custom stitching or sarees with fall & edging, stitched blouses, etc)
  • If the Return or Exchange is requested after 7 days of receiving the shipment. 
  • Products that are made to order or (labelled as pre-order) are not eligible for return / exchange either. This is because these products are uniquely produced on-demand.  
  • 100% Pure Silk Sarees are not eligible for return. These are unique handwoven pieces that are produced on demand.  
  • Orders placed using store credit (either part or in full) are not eligible for return or exchange.
  • Orders placed using store credit (either part of in full) are not eligible for any discounts. 
  • Sale items are not eligible for returns.
  • Ethnic wear is not eligible for return which is ready made or custom size they are only available for exchange only if you got the wrong or damage product if eligible.

REFUND POLICY

  • Refunds will exclusively be issued in the form of store credit under all circumstances. We do not facilitate refunds through any alternative means. Your understanding of this policy is greatly appreciated.

CANCELLATION POLICY 

  • Orders once placed cannot be cancelled for any reason. If you need help after you have placed the order, please contact us at support@shafella.com and we will do our best to help you out. 

Thank you for choosing Shafella. We appreciate your understanding and are here to assist with any questions or concerns.